Report a Street or Area Light Outage

Pepco services more than 111,000 street lights in Maryland. We believe street and area lights are an important community safety feature. We thank you for taking the time to make us aware of problems such as lights that are out, flickering, or have been damaged. Specific information that you can provide regarding the location, address, pole number of the light will help our field personnel make repairs.

For Pepco lights, you can report a street light outage online, or call 877-737-2662.

Emergencies

If you discover a downed street light pole, exposed electrical wires, or any other hazardous situation on our system, please call Pepco immediately at 877-737-2662 with information that includes the closest address, intersection, or landmark.

Reporting Non-Emergency Street Light Outages

While Pepco installs and maintains most of the streetlights you see, there are other customers, municipalities, and state highway departments that are also responsible for some lights.

Exceptions include outdoor lights owned and maintained by municipalities, private businesses, and others. Other examples of non-Pepco lights include:

• Indoor lights and lights attached to buildings
• Lights hanging directly from wires without brackets

Pepco does not service any of these lights.

Light Repair Response Time

Pepco typically responds to non-hazardous street and area "light out" calls within five business days of notification. In some instances, the actual repairs may take up to 30 days. Longer repair periods might be due to damage to underground wiring, the need to special order parts or if the entire pole and fixture must be replaced.

Streetlight repairs may also be delayed during storms or significant weather events. Our field personnel and customer service representatives concentrate on restoring electric service as a priority during significant weather events. If the repairs have not been completed within 30 days, please notify us at 877-737-2662.